---
title: "How to let customers choose a pickup point in the cart"
description: "Add the cart widget so customers pick home delivery or a pickup point with a map in the cart, on any Shopify plan."
url: https://help.shipdockapp.com/en/articles/11764760-how-to-let-customers-choose-a-pickup-point-in-the-cart
collection: "Pickup points"
updated: 2026-11-05
language: en
---

# How to let customers choose a pickup point in the cart

Add the cart widget so customers pick home delivery or a pickup point with a map in the cart, on any Shopify plan.

The cart widget adds two cards to your cart page and cart drawer: **Home delivery** and **Pickup point**. The customer picks a point on a map, and checkout then shows only that courier's rate, named after the point. It works on every Shopify plan.

### **Demo**

Store: [**https://shipdock-cart-widget.myshopify.com/**](https://shipdock-cart-widget.myshopify.com/)  
Password: **demo**

> **Info:** **Beta:** the cart widget is in beta. If Settings → Widget shows a Coming soon card, click Request beta access and we get back to you within 24 hours.

## Limits: read this first

-   **Every order has to go through the cart.** These buttons and links open checkout without the cart, so the customer never sees the widget and the order arrives without a pickup point. Turn them off (step 5). The customer can still choose a point afterwards on the Thank you or Order status page.
    
    -   **Buy it now** on product pages
        
    -   express payment buttons on product pages and in **Featured product** sections: **Shop Pay**, **Apple Pay**, **Google Pay**, **PayPal**
        
    -   **Buy now** or **Checkout now** buttons from other apps, such as sticky add-to-cart bars or upsell pop-ups
        
    -   direct checkout links, for example in emails or ads
        
-   **Checkout follows the cart.** With a pickup point chosen, checkout shows only that courier's rate (and its cash on delivery variant), and home delivery is hidden. With **Home delivery** chosen, the pickup point rates are hidden. To change the delivery method, the customer goes back to the cart.
    
-   **A point in another country than the shipping address is not used.** Example: the customer picks a Czech point in the cart, then enters a Slovak address in checkout. Checkout hides that courier's pickup point rates and the point does not go to the order. What stays depends on **When the cart carries no choice**:
    
    -   **Show all shipping rates**: home delivery and the pickup point rates of the other couriers. If the customer pays for one of them, they choose the point on the Thank you or Order status page.
        
    -   **Hide pickup points**: home delivery only.
        
    -   To use a point in the new country, the customer goes back to the cart and chooses again.
        
-   **The choice cannot be made required.** The widget lives in the cart, so it cannot stop a checkout without a point. On Shopify Plus, use the pickup point widget in checkout instead: there, customers cannot pay without a point.
    
-   **Shopify themes only.** Headless stores are not supported.
    
-   **The shipping address stays the customer's.** The order carries the pickup point, but its shipping address is not replaced with the point's address. Check this if a warehouse or fulfilment app ships your orders.
    
-   **The cart knows only your rate conditions, not the courier's own limits.** Example: your Packeta pickup point rate has no weight limit, so the cart offers Packeta points to a 25 kg cart too, even if the courier's lockers take only lighter parcels. Neither the cart nor checkout can know the courier's limit.
    
    -   Set a maximum weight on the pickup point rate in Shopify (for example up to 10 kg). The cart then hides that courier for heavier carts.
        
    -   The cart counts the weight of the products only, not the package weight from your Shopify shipping settings. A cart just under the limit can still get a different result in checkout.
        
    -   Dimensions are never checked, because Shopify does not pass them. Add oversized products to **Pickup point exclusions**.
        
-   **Shipping profiles do not decide where pickup points show.** Example: your General profile has pickup point rates, and a second profile "Oversized" has home delivery only. The cart cannot tell which profile a product belongs to, so it still offers pickup points for the oversized product. The same goes for any products you never want to send to a pickup point.
    
    -   Exclude those products in ShipDock under **Pickup point exclusions** instead: add the tag `shipdock-no-pickup`, pick products or only some variants, or pick up to 2 collections.
        
    -   While such a product is in the cart, the pickup point card is greyed out, the choice switches to home delivery and checkout hides the pickup point rates.
        
    -   Exclusions work in the cart, so they do not cover orders that skip the cart (see the first point).
        
-   **Paid ShipDock plan** (Lite or higher). If you cancel your plan, the widget turns off and your settings are kept. After upgrading, turn it on again.
    
-   **Prices in the cart can differ from checkout.** The cart shows the lowest price per courier, checkout always charges the rate that really applies. Typical cases:
    
    -   **Several shipping profiles.** If the cart holds products from two profiles, Shopify adds up the rates of both in checkout. The cart does not know the profiles, so it can show a lower price than checkout.
        
    -   **A discount code entered in checkout.** Free shipping from the code shows only in checkout.
        
    -   **Another currency than your store currency.** Price conditions such as free shipping over a set amount are not evaluated in the cart, only weight conditions.
        
    -   **Rates the cart does not see:** Shopify local delivery and local pickup, rates changed by other apps, B2B price lists.
        
-   **The map shows the 100 nearest points.** Customers move the map or search to see more.
    

## Before you start

-   Connect at least one pickup point courier and map its shipping rates by name, or set it up with ShipDock shipping rates. The widget takes its couriers, countries and prices from these rates.
    

## Set it up

1.  In ShipDock, open **Settings → Widget → Cart widget settings**.
    
2.  Under **Widget status**, choose **Test mode** and click **Save**. For now, only you see the widget.
    
3.  In Shopify, open **Online Store → Themes → Customize → App embeds**, turn on **Cart widget** and save the theme. Back in ShipDock, click **Check** on the **Theme** tile.
    
4.  Place the widget in **both** the cart page and the cart drawer. Many themes open a cart drawer after **Add to cart**, and customers check out from it without ever seeing the cart page. A widget on the cart page only is then never seen.
    
    -   **Cart page:** in the theme editor, open the cart page, click **Add block** in the section with the checkout button, choose **Cart widget**, drag it next to the button and save.
        
    -   **Cart drawer, or a theme that takes no app blocks on the cart page:** in ShipDock, under **Placement in the cart**, click **Add placement**, enter the CSS selector of the element the widget should sit next to and set **Show on** to **All pages**, so the widget also appears in a drawer opened from a product page. To find the selector, turn on **Placement helper** in the app embed settings and click the element in the editor preview.
        
    -   Step by step with screenshots: [How to place the cart widget in the cart drawer with a CSS selector](how-to-place-the-cart-widget-with-a-css-selector.md).
        
    -   **Need help?** Not sure where the widget should go in your theme, or the drawer does not show it? Write to us in the chat and we are happy to help you set it up.
        
5.  Turn off the buttons that skip the cart. In the theme editor, open a product page, click the **Buy buttons** block and untick **Show dynamic checkout buttons**. Do the same in every product template and every **Featured product** section.
    
6.  Click **Open as tester**, add a product to the cart and choose a pickup point, once in the cart drawer and once on the cart page. Checkout should show one shipping rate named after the point.
    
7.  Check that the **Pickup point selector** block is on your Thank you and Order status pages (see Recommended settings).
    
8.  Switch **Widget status** to **Live** and click **Save**.
    

## What your customers see

Two cards in the cart, **Home delivery** and **Pickup point**. The pickup point card opens a window with search, a map, a list sorted by distance and a courier filter. In checkout, only the chosen courier's rate is left, named after the point, for example _Packeta - Z-BOX Bratislava (12345)_.

## Recommended settings

> **Info:** **Keep the pickup point selector on the Thank you and Order status pages.** The cart widget does not replace it. The selector shows the customer the pickup point chosen in the cart, and it is the fallback for orders that skipped the cart: there the customer can still choose a point.

See [How to add the pickup point widget to the Thank you and Order status pages](how-to-add-the-pickup-point-widget-to-the-thank-you-and-order-status-pages.md).

**When the cart carries no choice** decides what happens to orders that skipped the cart. Pick one:

-   **Hide pickup points**: the strict option. Orders that skipped the cart can only use home delivery, so no pickup point order arrives without a point and nobody has to choose one after ordering. If hiding would leave no rate at all, checkout still shows every rate.
    
-   **Show all shipping rates**: the lenient option. Customers who skipped the cart can still choose a pickup point rate and pick the point afterwards on the Thank you or Order status page, or from the pickup point reminder email.
    

Also worth setting:

-   **Show prices in the cart** under **Countries and couriers**: off by default. Tick it so customers see the price before checkout.
    
-   **Preselected option in the cart**: **None (the customer has to choose)** makes every customer decide. **Home delivery** suits stores where most orders go home; checkout then hides pickup point rates until the customer picks a point.
    
-   **Cash on delivery**: name the COD rate of each courier with a cash on delivery word (for example _COD_), so both rates stay in checkout for the chosen point. Your own words go into the **Cash on delivery keywords** card.
    
-   **Pickup point exclusions**: oversized or heavy products, and anything you keep in a separate shipping profile without pickup point rates. Shipping profiles alone do not hide the pickup point card.
    
-   **Placement**: the cart page **and** the cart drawer (step 4). Then add a product from a product page, open the drawer and check the widget is there. Place the widget above any express payment buttons in the cart.
    

Other settings: **Shipping name in checkout** (the rate name per language, default `{provider} - {name} ({id})`), **Edit appearance** (colours and custom CSS) and the texts in **Settings → Translations → Cart widget**.

## Troubleshooting

-   **The widget does not show:** in **Test mode** only testers see it. Check that the app embed is on in the published theme (click **Check**) and that the block or a placement is in place.
    
-   **Checkout shows all rates:** if the **Checkout** tile says **Filtering off**, click **Turn on checkout filtering**. Also check that the courier's rates are mapped for that country.
    
-   **Orders arrive without a pickup point:** the customer skipped the cart. Turn off the buttons from step 5 and any quick checkout apps, or set **When the cart carries no choice** to **Hide pickup points**.
    

## Related articles

-   [How to add the pickup point widget to checkout (Shopify Plus)](how-to-add-the-pickup-point-widget-to-checkout-shopify-plus.md)
    
-   [How to let customers change their pickup point after ordering](how-to-let-customers-change-their-pickup-point.md)

## Related

- [How to choose the pickup point widget display mode](https://help.shipdockapp.com/en/articles/11530648-how-to-choose-the-pickup-point-widget-display-mode.md)
- [How to get a Google Maps API key for the pickup point map](https://help.shipdockapp.com/en/articles/10591817-how-to-get-a-google-maps-api-key-for-the-pickup-point-map.md)
- [How to add the pickup point widget to checkout (Shopify Plus)](https://help.shipdockapp.com/en/articles/10695859-how-to-add-the-pickup-point-widget-to-checkout-shopify-plus.md)
- [How to add the pickup point widget to the Thank you and Order status pages](https://help.shipdockapp.com/en/articles/9448644-how-to-add-the-pickup-point-widget-to-the-thank-you-and-order-status-pages.md)
- [How to let customers change their pickup point after ordering](https://help.shipdockapp.com/en/articles/11764759-how-to-let-customers-change-their-pickup-point-after-ordering.md)